Need a hand? Email hello@getturin.com with your app version, device model, and a description of what happened. Please leave out passwords, connection credentials, and private photos.
Use the same sign in method to return to your Turin account. If sign-in closes early, check your connection and try again. Include the error message when contacting support.
In the iOS app, open Settings → Buy credits → Refresh balance & purchases. Purchases can take a short time to verify. Your remaining balance belongs to your Turin account, so sign into the same account on another device. If a purchase is missing, email its Apple transaction identifier. Please do not send payment card details.
Allow Turin to add images to Photos when prompted. You can change this permission in iPhone or iPad Settings. Saved images appear in Photos; set your wallpaper from there. Live wallpaper availability depends on your device and iOS settings.
Sign into Turin before using its Shortcuts actions. Open Settings → Using Turin with Shortcuts for instructions. Export a backup before replacing saved values or removing the app. Connection credentials stay on your device.
Open Settings → Privacy & account to reset AI sharing permission or delete your account. Account deletion removes your personal cloud content and account access; required transaction records may be retained. Images already exported to Photos remain in Photos. You can also email us for account or privacy help.